Aussie Lamp Centre remains open to extending its support to the customers. Whether you have any queries related to a product, finding difficulty in placing an order, or facing a technical issue, you can always contact us to find an immediate solution.
Customers can contact us through phone or email for support related to the following services.
1) Ordering- We offer an easy-to-use method for placing an order. But still, if you face any issue while ordering your product, choosing the right product for your projector, changing the order details, and canceling the order, then feel free to approach us.
2) Shipping & Delivery- We offer a hassle-free, on-demand delivery service to all the clients across Australia. And, we also provide them with the provision for tracking the order. But if you have any complaints, queries, or requests related to our delivery service, then feel free to contact us.
3) Return & Replacement- We request all the customers to place their order carefully by checking the product’s description. In case, you purchase the wrong product, then it may or may not be returned depending, depending on various conditions.
Therefore, contact us to check if your product is returnable before purchase. If your item is returnable, then a restocking fee may be applied.
4) Dead on Arrival Policy- We try our best to provide you with high-quality products delivered in a timely manner. But if a product delivered to you turns out to be faulty, then it can be returned to us within 5 days of placing an order. For placing a return request, you need to provide us with an original Invoice as proof of purchase.
5) Warranty Claim- All projector lamps in our stock comes with a warranty. If the product purchased by you expired within the warranty period, then you can approach us. We will repair the product or replace it with a similar product. However, we won’t be able to support you if the damage happed due to neglect or mishandling.
Apart from providing support on the above-mentioned areas, we are open to provide you with suitable suggestions, resolving your queries, and providing you with technical support related to projector lamps installation, repair, and maintenance.