Return & Refund Policy
Thanks for shopping at Aussie Lamp Centre
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item from the date you received it. If:
- Broken in transit (Please inspect your goods on delivery before signing the document) If on Delivery, the Goods appear to be visibly damaged you must notify the Carrier immediately that you will not accept Delivery or sign for as damaged otherwise you will forfeit your right to reject the Goods for visible damage
- Ordered By error/No Longer Required Ordered Items can be taken back within 7 days, a restocking fee of 25% plus all charges will be paid by the customer (Delivery, Credit Card Charges and any others)
- Defective Product/ Warranty Claim If the product is defective, a replacement is possible only after the product has been inspected and confirmed by us for replacement.
- Incorrect Product supplied Since we are all human, Mistakes can happen; if the item has been wrongly delivered we will replace it with the right product which has been ordered
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect and notify you of the ordered item its status for a refund If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please insure to mention the serial no of the item/items bought.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Not in accordance with the product ordered and delivered from our end, the shipping cost will be free.
If you have any questions on how to return your item to us, contact us via email. firstname.lastname@example.org